New Client Version Installation

This is actually not an "error", but rather the expected behavior of the program. Whenever your system administrator installs a new version of MDsuite, all of the workstations need to be updated to the new version. Rather than install the new MDsuite workstation program on each computer manually, MDsuite automatically prompts each user to upgrade.

If you installed MDsuite in the default location, then you can simply click Next and allow the program to install. If you did not install MDsuite to the default location, then you will need to click Browse and select the appropriate installation path. (If you're not sure what to do, just click Next until you get to the end, and then click Finish.)

Here's how the situation usually goes:

  • You log into MDsuite, and it tells you to upgrade to the newer version.
  • You click Next and Finish, and the installer completes without any problems, and you get into MDsuite without any problems.
  • The next time you try to open MDsuite, you have to do the same thing.

The "problem" is that you have not installed MDsuite in the default location. So, in a nutshell, here's what's happening:

  • You click on a shortcut on your desktop or in your start menu. This shortcut loads

    C:\Some\Other\Path\To\dsclient.exe

  • MDsuite tells you that you need to upgrade. You let it run, and it installs to:

    C:\Program Files\DSI\MDsuite Workstation\dsclient.exe

  • The next time you log into MDsuite, you're still using the old shortcut, so you're still using the old version of the program that was never changed. Hence, you get the installer prompt again, and the whole cycle starts over.

We have two options to solve this problem: either change your shortcuts to use the default path, or remember to install the new workstation program to the non-standard location that you've been using.

Node Id: 379
Last Changed: July 26, 2007, 10:51 pm
Created: August 14, 2006, 3:14 pm
Printed: February 4, 2012, 7:08 pm