No Compatible Server Could Be Found at ServerName

"No compatible server can be found at ServerName. This could be due to incorrect Application Server Name or IP Address or network connections may be preventing you from reaching the server."

If you are seeing this message, then it means that your computer cannot access the server.

First of all, are others in your office having the same problem? If not, I'd like you to check what they are entering for the Application Server title when they log into elligence.

Most likely, this is a problem with your network. You should report this problem to the person who supports the hardware and networking in your office. But, before you do, here are some things that you should do so that you have some useful information ready when you call.

Ping the Server
  1. Click on Start > Run.
  2. Type cmd and press [Return]. A Microsoft DOS prompt will appear on your screen.
  3. Type ping servername.
  4. Make a note of the responses that you get. This information will be useful to your network technician.
Check to see if other Network Applications Function

Check to see if the internet works. Open up a website and see if you get any errors.

Make Sure Network Cables are Plugged In

The network cable most likely is plugged into the back of your computer. It looks like a standard telephone cable, but is just a bit larger. If you see that it is unplugged or loose, try pushing it back in to see if that solves the problem.

Important: Be very careful when handling any hardware. Make sure that you do not accidentally unplug anything, as this could cause other systems to fail.

Node Id: 393
Last Changed: July 26, 2007, 10:52 pm
Created: August 14, 2006, 3:14 pm
Printed: September 7, 2010, 5:23 am